Refund policy
Effective Date: May 13, 2025
At Zeross, your satisfaction is important to us. Please read our policy carefully to understand how we handle returns, refunds, and order issues.
Damages and Order Issues
Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us within 3 days of delivery at homam.ahmadyar20@gmail.com. Be sure to include:
- Your order number
- A description of the issue
- Clear photos showing the damage or error
We will evaluate the issue and do our best to resolve it quickly.
Non-Returnable Items
Due to the custom and made-to-order nature of our products, all sales are final. We do not accept returns or offer refunds except in the case of damaged or incorrect items.
The following items are non-returnable:
- Personalized or custom-made products
- Sale items or discounted merchandise
- Gift cards
If you’re unsure whether your item qualifies, feel free to reach out to us.
Refunds (If Applicable)
If your refund request is approved (e.g., due to damage or order error), we will notify you and initiate a refund to your original payment method. Please allow:
- Up to 10 business days for processing
- Additional time depending on your bank or card issuer
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us.
Final Sale Notice
All items are made-to-order and crafted with care. As such, we do not offer returns or exchanges for reasons such as change of mind, sizing issues, or buyer’s remorse. We encourage you to double-check your order details, including product selections and sizes, before completing your purchase.
Thank you for supporting Zeross and understanding our commitment to custom craftsmanship.