Privacy policy

Effective Date: May 13, 2025

Welcome to Zeross ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our website, zeross.shop (the "Site"), use our services, or make a purchase (collectively, the "Services").

By accessing or using our Services, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with our policies, please do not use the Services.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will revise the “Last Updated” date and post the new version on our Site. Your continued use of the Services constitutes acceptance of the updated policy.

2. Information We Collect

a. Information You Provide Directly

When you use our Services, you may provide us with personal information such as:

  • Name, address, email, and phone number
  • Order and payment details
  • Account credentials (e.g., username, password)
  • Customer service messages or feedback

b. Information We Collect Automatically

We use cookies and similar technologies to collect:

  • IP address, browser type, and device information
  • Pages viewed, time spent, clicks, and browsing behavior
  • Geolocation data derived from your IP or device

c. Information from Third Parties

We may receive information from service providers (like Shopify or payment processors), marketing partners, or analytics tools. This may include payment confirmation, marketing interactions, or usage tracking.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Manage and secure your account
  • Provide customer support
  • Communicate updates or promotions
  • Improve website functionality and user experience
  • Detect and prevent fraud or misuse
  • Comply with legal obligations

4. Use of Cookies

We use cookies to:

  • Remember user preferences
  • Analyze website performance
  • Serve targeted advertising

You can manage or disable cookies through your browser settings. For details on Shopify cookies, visit: Shopify Cookie Policy.

We also support Global Privacy Control (GPC) signals for opting out of certain data sharing.

5. Sharing Your Information

We may share your personal information:

  • With vendors and service providers (e.g., Shopify, payment processors, shipping partners)
  • With advertising and marketing partners
  • As required by law or legal process
  • In case of business transactions such as mergers or acquisitions

We do not sell or share sensitive personal information without your explicit consent. In the past 12 months, we have shared certain data (e.g., usage data, identifiers, and order information) with marketing partners for advertising purposes.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Request deletion or correction
  • Object to or restrict processing
  • Receive a copy of your data (data portability)
  • Withdraw your consent
  • Manage your email preferences
  • File a complaint with your data protection authority

To exercise your rights, please contact us using the details provided below. We may verify your identity before fulfilling your request.

7. Data Security and Retention

We implement industry-standard security measures to protect your data. However, no method of transmission is 100% secure. Please use secure methods when communicating sensitive information.

We retain your information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.

8. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect their personal information. If you believe we have inadvertently collected information from a child, please contact us to request deletion.

9. International Transfers

Your personal information may be transferred and stored outside of your country, including in the United States. When applicable, we use legal safeguards such as Standard Contractual Clauses to protect your data.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices. We encourage you to review their terms before interacting.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

📧 Email: homam.ahmadyar20@gmail.com